Privacy Policy

Effective date: November 1, 2026 · Applies to www.factory360.net

This policy explains what personal information we collect when you visit www.factory360.net or send us a request, why we collect it, who receives it and what rights you have. We are a German company, so the EU General Data Protection Regulation (GDPR) applies to our processing of personal data. We also follow the website privacy notice requirements of California, Delaware and Nevada (see section 8).

1. Who is responsible

factory360 GmbH
Paul-Engel-Straße 1
92729 Weiherhammer, Germany
Managing director: Markus Meister
Phone: +49 9605 4289980
Email: info@factory360.world

For all privacy questions and requests, write to info@factory360.world. Our US team in Nashville, TN can be reached at contact@factory360.net and +1 (615) 678-9818.

2. Summary

• We do not sell your personal information and we do not share it for cross-context behavioral advertising.
• This website currently uses no analytics, advertising or social media tracking tools, and no tracking cookies.
• Fonts and images are served from our own web server — your browser does not contact third-party services when you browse this site.
• We only use the details you send us through the request form to answer your request.

3. What we collect and why

3.1 Visiting the website (server log files)

When you open a page, our hosting provider automatically records technical information: the page or file requested, the referring page, browser type and version, operating system, device type, time of access and your IP address. According to our hosting provider, the IP address is stored in anonymized form only, and the log data is deleted after 8 weeks.

Purpose: to deliver the website and keep it secure and stable. Legal basis: our legitimate interest in a secure, working website (Art. 6(1)(f) GDPR).

3.2 Request form ("Start my digitization")

When you send a request, we collect: name, company, work email, phone number (optional), facility location, approximate facility size, selected package, timeline, your project description and your confirmation that you have read this policy. A non-binding budget estimate is calculated in your browser from package and size and included in the emails described below.

Fields marked as required are needed to answer your request; without them we cannot process it. Providing your phone number is optional.

Purpose: to answer your request, prepare a quote and stay in touch about it. We send your request to our sales team by email and send you an automatic confirmation email. Legal basis: our legitimate interest in answering business inquiries (Art. 6(1)(f) GDPR); where you act on your own behalf, steps prior to entering into a contract at your request (Art. 6(1)(b) GDPR).

To block automated spam, the form contains a hidden field and measures how long it took to fill in. This does not identify you and is not stored.

3.3 Contact by email or phone

If you email or call us, we process the information you give us to answer you. Legal basis: Art. 6(1)(b) or (f) GDPR, as in section 3.2.

3.4 Cookies and similar technologies

This website does not store or read any information on your device — no cookies and no local storage. If we add analytics or advertising tools in the future, we will only use them with your consent and will update this policy before they go live.

4. Who receives your information

We do not pass your information to other third parties unless we are legally required to do so.

5. Transfers to the United States

Our US team in Nashville, TN is provided by a U.S. partner company that we engage to handle requests on our behalf. Your request is therefore forwarded to the United States. To protect your data, we have concluded the EU Standard Contractual Clauses (Art. 46(2)(c) GDPR) with this company.

Microsoft, our email provider, may also access data from the United States in exceptional cases, for example for support or security. Microsoft Corporation is certified under the EU-U.S. Data Privacy Framework (Art. 45 GDPR), and Microsoft additionally uses the EU Standard Contractual Clauses.

You can request a copy of these safeguards at info@factory360.world.

6. How long we keep it

• Server log files: 8 weeks (see section 3.1).
• Requests that do not lead to a contract: deleted no later than 24 months after our last contact, unless you ask us to delete them earlier.
• If you become a customer, we keep records for the periods required by German commercial and tax law: 6 years for business letters, 8 years for accounting vouchers and 10 years for books and annual financial statements (Section 257 German Commercial Code, Section 147 German Fiscal Code).

7. Your rights

Under the GDPR you have the right to access your data (Art. 15), to have it corrected (Art. 16) or deleted (Art. 17), to restrict its processing (Art. 18), and to receive it in a portable format (Art. 20). To use these rights, email info@factory360.world.

Right to object: Where we process your data based on legitimate interests (Art. 6(1)(f) GDPR), you may object at any time on grounds relating to your particular situation (Art. 21 GDPR) by emailing info@factory360.world.

You can also lodge a complaint with a data protection authority — for example the one in the EU member state where you live or work, or the authority responsible for us: Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht), Promenade 18, 91522 Ansbach, Germany, www.lda.bayern.de.

8. Notice for U.S. residents

8.1 Information we collect and how we share it

Through this website we collect the categories of personal information described in section 3: identifiers and contact details (name, company, work email, phone number), business information about your facility and project, and technical data in server log files. We use it for the purposes described in section 3 and share it only with the categories of recipients listed in section 4.

8.2 No sale, no targeted advertising

We do not sell personal information, we do not share it for cross-context behavioral or targeted advertising, and we do not process sensitive personal information. We have not done so in the past 12 months.

8.3 Your choices and requests

Although U.S. state privacy laws may not apply to us, we will respond to requests from U.S. residents to access, correct or delete the information they sent us, or to direct us not to sell it. Our designated request address is info@factory360.world. We respond within 45 days; we may verify your identity before acting on a request.

Nevada residents: We do not sell covered information as defined in Nevada law (NRS 603A). You may nevertheless submit a request not to sell your covered information to the designated request address above; we will respond within 60 days.

8.4 Do Not Track and Global Privacy Control

We do not track visitors over time or across third-party websites, and we do not allow third parties to do so on this website. Because no such tracking takes place, Do Not Track and Global Privacy Control signals do not change how this website works. If we add such tools in the future, we will honor Global Privacy Control signals as a request to opt out.

9. Children

This website is intended for businesses. It is not directed at children under 13, and we do not knowingly collect information from them.

10. Security

The website and the request form are encrypted with TLS (HTTPS). Request emails are transmitted to our mail server over an encrypted connection; onward delivery is encrypted (TLS) where the receiving mail server supports it.

11. No automated decisions

We do not make decisions based solely on automated processing, including profiling.

12. Changes to this policy

If we change how we handle personal information — for example when we add analytics — we update this page and the effective date at the top before the change takes effect. Material changes are also announced in a notice at the top of this page.